Terms & Conditions

Version 2024.1

• We strongly advise that you take out comprehensive travel insurance to cover all eventualities. If you choose not to then you accept responsibility for any loss that you may incur.
  
  
• We are not liable for refunds or expenses you incur in the event that we are prevented from fulfilling your booking, as a result of circumstances beyond our control, if you are due to arrive in less than 10 weeks. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). This is the reason why we strongly recommend that you have adequate holiday insurance in place to cover this.
  
  
• In the event of an emergency at the barn such as a power failure, burst pipe, failure of the hot water supply or a leak in the roof etc, and we need to cancel your booking to carry out emergency repairs, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us. 
  
  
• The number of persons using the accommodation must not exceed 4 named guestsand only those people listed on the booking form can occupy the barn. It is not acceptable to turn up with extra guests. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
  
  
• We do not allow dogs (or any other pets) at Trengothal Barn.
  
  
• Bookings cannot be accepted from persons under eighteen years of age. 
  
  
• We reserve the right to refuse a booking without giving any reason. 
  
  
• We or our representative reserve the right to enter the barn at any time to undertake essential maintenance or for inspection purposes. We will always endeavour to contact you first to arrange a mutually convenient time if work needs to be carried out.
  
  
  
  
• Check-in: Tenancies commence at 3pm. 
  Please contact us in advance by email to request a later check-in. If you are delayed by traffic, please call our mobile on 0771 3630217 to re-arrange your check-in. We have other commitments and cannot wait at the barn indefinitely to see you in and give you the keys.
  
  
• Check-out: Guests are required to vacate the property by 10am on the day of departure.
  
  This allows us to thoroughly cleaned and prepare the barn for the incoming guests. If there has been an accidental breakage, please notify us as soon as possible so that we can replace the item before the next guests arrive.
  
  
  
• Cleaning:Please ensure that all the kitchen utensils, crockery, cooking pans, oven trays, oven and microwave are left clean, as you found them. Aluminium foil is provided to line the oven trays.  Please wipe down the oven after each use.  It takes a lot of cleaning time to make good an oven left dirty.
  
  
• We reserve the right to make a charge to cover additional cleaning costs if guests leave the property in an unacceptable condition. 
  
  
• Rubbish: Please place all your rubbish in the black bin liners and into the bins in the courtyard and all recyclable items in the colour-coded bags.  Orange = cardboard, Blue = paper and Red = tins and plastic. Glass bottles go in the black plastic tubs. 
  
  
• Trengothal Barn is not on main drains and relies on a sewage treatment plant. Guests must not put any fat, bleach or harsh cleaning products down the drains! 
  
  
• Please only put toilet paper in the toilets. 
  
  
• Linen:All the beds will be made up to your requirements either as singles or combined to make a superking size double bed.
  
  
• Smoking or the use of candles anywhere inside the premises will result in the immediate termination of occupancy and forfeiture of all payments.This must be strictly adhered to and any damage or extra cleaning caused by smoking or using candles will be at your expense. 
  
  
• Security Deposit– In making a booking you accept responsibility for the cost of the electricity you use and any theft, breakage or damage caused by you or any member of your party. In making the booking you agree to indemnify us in full for any loss that we may incur as a result of such loss or damages. 
  
  
• A security deposit of £200.00will be requested and must be paid at least one weekbefore your arrival via BACS on at Meet & Greet in CASH. The security deposit will be returned within one weekof the end of your holiday, less the cost of any damageS or breakages. You will not be able to enter the barn until the security deposit is paid.
  
  
• Damage to the property and/or contents: Please treat the barn and facilities with due care so that other guests may continue to enjoy them. In the event that you notice any damage, please let us know immediately so that we can take the appropriate action. We do not charge for minor breakages.  If there have been any breakages during your stay, we would be grateful if you could advise us before you leave. The accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found. 
  
  
• Security: Please lock all doors and make sure you close the windows whenever you leave the property unoccupied. Please remember to close the gates after you.  Trengothal is a working dairy farm and any injury to the cows caused on our premises by guests failing to close the gates will be chargeable to the guests.
  
  
• In the event that any keysissued are not returned at the end of your stay, the cost of replacement locks will be charged to you. 
  
  
• You may in no circumstance re-let or sublet the property, even free of charge. 
  
  
• The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building. Please notify us immediately of any problems and we shall endeavour to fix them immediately. Please do not attempt to mend things yourselves. 
  
  
• Parents/guardians are responsible for the behaviour of all children under 18. Trengothal is a working dairy farm.  Guests may not enter the fields or farmyard without the express permission of the farmer.
  
  
• Charging of electric vehicles is not permitted at Trengothal Barn as their are no outside facilities for this.
  
  
• We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. Please be considerate in using the track and when passing our neighbours.
  
  
• Any problem or complaint which the guest/s may have concerning their holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after you have returned from holiday will not be considered by the owner. 
  
  
• We reserve the right to make reasonable amendments or additions to these terms and conditions without notice. 
  
  

Addendum  28.09.2023

• Following new Fire Safety Guidelines (1st October 2023), ‘Smoking’ to also include vapes and e-cigarettes.
  
  
• E-bikes are not permitted on the premises (inside or outside) and, therefore, charging of E-bikes is not allowed.
  
  
• Charging of any personal electronic items such as mobile phones etc, must be done with OEM (original manufacturer’s equipment/batteries).  Charging must not be carried out overnight or when the cottage is empty.
  

This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.